Frequently Asked Questions
Sweet answers to your most common questions.
How do you ensure the freshness of the candy?
All our sweets are stored in climate-controlled environments and are rotated frequently. Every package is sealed and marked with a best-before date to ensure you receive the highest quality treats.
What is your shipping policy for heat-sensitive items?
During summer months or for shipping to warm climates, we offer insulated packaging and cold packs. We recommend selecting expedited shipping for chocolates and gummies to prevent melting.
Do you offer sugar-free or allergy-friendly options?
Yes! We have dedicated sections for sugar-free, gluten-free, and nut-free candies. Please check the specific ingredient labels on each product page for detailed allergen information.
Can I return candy if I change my mind?
Due to food safety regulations, we cannot accept returns on food items once they have left our warehouse. However, if your order is damaged or incorrect, please contact us within 48 hours for a replacement.
Do you provide bulk discounts for events or parties?
Absolutely. We offer tiered pricing for bulk purchases and wholesale quantities. Contact our 'Sweet Events' team for a custom quote on weddings, birthdays, or corporate gifting.
How can I track my sweet delivery?
Once your order is processed, you will receive an email with a tracking number. You can use this number on our website or the carrier's portal to see the real-time status of your shipment.