Returns & Exchanges
Due to the perishable nature of our confectionery items, we offer a 14-day return window for unopened and heat-damaged products to ensure every customer enjoys fresh, high-quality sweets. Please note that for safety and hygiene reasons, we cannot accept returns on candy that has been opened or consumed.
Verify Eligibility
Ensure your candy packaging is unopened and the product is within 14 days of the original delivery date.
Contact Sweet Support
Email our support team with your order number and photos of the items you wish to return, especially in cases of shipping damage.
Pack with Care
Place the items in their original shipping box or a sturdy alternative to prevent further damage during the transit back to our warehouse.
Receive Your Refund
Once our team inspects the returned treats, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing